Shipping policy
Shipping Policy
Last updated: July 15, 2026
Thank you for shopping with Kovisy.
We are committed to delivering your order as quickly and efficiently as possible. Please read the information below regarding our shipping process.
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, order processing may occasionally take slightly longer.
Shipping Time
Estimated delivery times vary depending on your location.
Most orders are delivered within 5–12 business days after shipment.
While many orders arrive sooner, delivery times are estimates only and cannot be guaranteed.
In rare circumstances, deliveries may take up to 15 business days due to factors beyond our control, including:
- Customs inspections
- Shipping carrier delays
- Severe weather conditions
- Public holidays
- High shipping volumes
- Other unforeseen logistical circumstances
Shipping Costs
We proudly offer FREE SHIPPING on all orders.
There is no minimum order value required to qualify for free shipping.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information whenever tracking is available.
Please allow up to 48 hours for tracking information to become active after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If an incorrect or incomplete shipping address is provided, we may not be able to modify the order once processing has begun.
Kovisy is not responsible for delivery delays or failed deliveries resulting from incorrect shipping information provided by the customer.
Lost Packages
If your order appears to be lost during transit, please contact us at:
We will investigate the shipment with the carrier and, where appropriate, arrange a replacement, refund, store credit, or another suitable solution.
Multiple Shipments
To provide the fastest possible service, products ordered together may occasionally be shipped separately.
If this happens, you may receive multiple tracking numbers and your items may arrive on different days.
Customs, Duties & Taxes
Depending on your country or region, customs duties, import taxes, or other government fees may apply.
These charges are determined by your local customs authority and, where applicable, remain the responsibility of the customer.
Most customers will not incur additional customs charges. However, if any customs duties, import taxes or government fees apply, they are determined by your local authorities and remain the responsibility of the customer.
Delivery Delays
While we always strive to deliver orders within the estimated timeframe, delivery dates cannot be guaranteed.
Kovisy is not responsible for delays caused by:
- Shipping carriers
- Customs authorities
- Extreme weather conditions
- Public holidays
- Natural disasters
- Strikes
- Other events beyond our reasonable control
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Kovisy Customer Support
Email: kovisy@jprimedigital.com
Website: www.kovisy.com
You can also connect with us through our official social media accounts:
- Instagram: @shopkovisy
- Facebook: @shopkovisy
- TikTok: @shopkovisy