Frequently Asked Questions
Everything you need to know about KOVISY PULSE™, KOVISY PULSE ELITE™, shipping, returns, sizing, warranty, and your order.
Can't find the answer you're looking for?
Contact us anytime at kovisy@jprimedigital.com — we'll be happy to help.
PRODUCT
What is KOVISY PULSE™?
KOVISY PULSE™ is our best-selling smart ring designed to help you better understand your sleep, activity, recovery, heart health, and overall wellness—all in one lightweight and comfortable ring.
What is KOVISY PULSE ELITE™?
KOVISY PULSE ELITE™ is our flagship smart ring, offering the same trusted wellness experience as KOVISY PULSE™ with a more refined design and premium finish for those who want our most elegant smart ring.
What's the difference between KOVISY PULSE™ and KOVISY PULSE ELITE™?
Both smart rings deliver the same wellness tracking experience and include lifetime access to the KOVISY Health™ App.
KOVISY PULSE ELITE™ is designed for customers who prefer a more premium finish and flagship presentation, while KOVISY PULSE™ offers the best value.
What does the ring track?
KOVISY smart rings can monitor:
- Sleep
- Heart Rate
- Heart Rate Variability (HRV)
- Blood Oxygen (SpO₂)
- Skin Temperature
- Stress
- Daily Activity
- Calories Burned
- Steps
- Recovery
- Women's Cycle Insights
Is the app free?
Yes.
Every KOVISY smart ring includes lifetime access to the KOVISY Health™ App.
There are no subscriptions, no monthly fees, and no hidden costs.
Is KOVISY PULSE™ compatible with my phone?
Yes.
The KOVISY Health™ App is compatible with both iPhone (iOS) and Android devices.
Can I wear the ring while sleeping?
Absolutely.
In fact, wearing your ring overnight provides the most valuable sleep and recovery insights.
Is the ring waterproof?
Yes.
Both KOVISY smart rings feature 5ATM water resistance, making them suitable for showering, swimming, workouts, and everyday use.
How long does the battery last?
Battery life varies depending on usage, but most users enjoy up to 7 days on a single charge.
RING SIZE
How do I choose the correct size?
Simply click Find My Ring Size above the Add to Cart button on the product page.
You can also visit our dedicated Size Guide page from the navigation menu for detailed sizing instructions.
What if I'm between two sizes?
We recommend choosing the larger size for the most comfortable fit.
Can I exchange my ring if I choose the wrong size?
If you need assistance after placing your order, please contact our support team as soon as possible.
We'll always do our best to help.
SHIPPING
Where do you ship?
We currently offer Free Worldwide Shipping.
How long does shipping take?
Most orders arrive within 5–12 business days after shipment.
During peak periods or customs processing, delivery may occasionally take up to 15 business days.
Can I track my order?
Yes.
As soon as your order ships, you'll receive an email containing your tracking information.
RETURNS & WARRANTY
Do you offer returns?
Yes.
Every purchase is backed by our 100-Day Risk-Free Returns.
If you're not completely satisfied, simply contact our support team.
Do you offer a warranty?
Yes.
Every KOVISY smart ring includes a 2-Year Limited Warranty against manufacturing defects.
ORDERS
Can I change or cancel my order?
If your order hasn't entered processing yet, we'll do our best to help.
Please contact us immediately after placing your order.
I entered the wrong shipping address. What should I do?
Contact us as soon as possible.
If your order hasn't shipped yet, we'll update your address whenever possible.
PAYMENTS
Which payment methods do you accept?
We accept all major payment methods available at checkout, including credit and debit cards, PayPal (where available), Shop Pay, and other secure payment options depending on your location.
Is checkout secure?
Absolutely.
All payments are processed through secure, encrypted payment providers to ensure your information remains protected.
SUPPORT
How can I contact KOVISY?
Email us anytime at:
We usually reply within 24–48 business hours.
Still Need Help?
Our support team is always happy to assist.
Or connect with us on Instagram, Facebook or TikTok:
@kovisypulse